Contact Us

04.30.2026

We are always here for you and truly appreciate every opportunity to assist you.
If you have any questions about your order, shipping, your watch, or anything at all, please don’t hesitate to reach out — it is our honor to serve you.

Customer Care Support

Customer Care Representative: Cindy
Email: support@ourotime.com
WhatsApp : +44 7526233033

Customer service hours (U.S. time):
2:00 PM – 12:00 AM (Pacific Time), Monday–Sunday

During service hours, we respond to all messages as quickly as possible.
Most emails receive a reply within 12 hours or sooner.

Best Way to Reach Us

For the fastest and most reliable assistance, we kindly recommend contacting us by email first.

Email allows us to:

Review your order carefully
Provide clear and accurate solutions
Keep a written record of your request
Resolve any issue more efficiently

We personally read and respond to every email with care and attention.

WhatsApp & Messaging

You are also welcome to contact us via WhatsApp or SMS during our service hours.

To ensure we can assist you as efficiently as possible, we kindly recommend using text messages rather than voice calls.
Written messages help us review details carefully and provide you with the most accurate and thoughtful support.

We Are Here to Help

If you experience any issue with your order, delivery, or product, please contact us first.
We will always do our best to provide a quick, fair, and caring solution.

Your satisfaction and trust mean everything to us.
Thank you for giving us the opportunity to serve you — we truly appreciate it.

Quick links

If you need to access our website: https://www.rolexstore.watch/?cloak=299

If you want to check your order on the website: https://www.rolexstore.watch/fulfillment?cloak=299

If you need to inquire about shipping track information: https://www.track718.us/

We typically ship packages via the USPS. If you encounter any delivery issues, please contact the USPS first, and then inform me of the outcome so I can assist you further. Number:+1(800)222-1811

Have a nice day!