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Shipping Policy

Thank you for your purchase. We are committed to providing a smooth, reliable delivery experience and clear communication throughout the shipping process.

Order Processing

All orders are carefully prepared and shipped within 24 hours (or the next business day for weekends and holidays) after payment confirmation.
Once your order ships, you will receive a shipping confirmation email with tracking details.

If you do not see this email, please check your spam/junk folder.

Tracking Your Order

Tracking typically becomes active 3–7 days after shipment while the package is in transit between logistics hubs.

You can track your shipment anytime using the following tools:

After your package arrives in the United States, it will be handled by United States Postal Service (USPS) for final delivery.

USPS tracking & support:

Shipping Timeline

Estimated delivery time: 13–25 days after shipment

Typical shipping stages:

  1. Warehouse processing and dispatch: ~4 days

  2. International transit: ~10 days

  3. U.S. domestic delivery (USPS): ~4 days

Occasionally, customs clearance, holidays, weather, or airline scheduling may cause delays.
Most packages arrive within 35 days.

Lost or Delayed Packages

Your order is fully protected during transit.

If your package is confirmed lost or significantly delayed:

  • Please contact us by email first

  • We will personally investigate the shipment

  • If confirmed lost, a replacement will be reshipped within 24 hours at no cost

Important Notes

  • Tracking may take several days to activate after shipment

  • Delivery times are estimates and may vary slightly due to external factors

  • For U.S. delivery issues after arrival, you may contact USPS first, then inform us so we can assist further

Need Help?

Email is the fastest and most reliable way to reach us.
Our customer care team responds to all messages within 12–24 hours.

Customer support email:
support@ourotime.com

We sincerely appreciate your trust and will personally ensure your order arrives safely.